Processing Time
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Orders are processed within 15–35 business days after payment is confirmed.
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Customized or made-to-order items may require additional processing time. Customers will be notified if extra time is needed.
Shipping Methods & Costs
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We ship worldwide using reliable international carriers.
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Shipping costs are calculated at checkout based on destination, package weight, and delivery method.
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Free shipping promotions may apply to certain regions or order amounts (check our homepage for current offers).
Estimated Delivery Time
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Standard International Shipping: 10–20 business days (varies by country).
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Express Shipping: 5–10 business days (available in select regions).
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Delivery times may vary due to customs clearance, carrier delays, or peak seasons.
Customs, Duties & Taxes
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In most cases, no customs duties or taxes will be charged on your package.
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To further reduce this risk, product descriptions on customs forms are kept general (e.g., “clothing” or “accessories”).
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If customs charges are applied in rare cases, the buyer is responsible for these fees according to local regulations.
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For return shipments, customers must declare the package value as USD $13 or less to avoid customs duties.
Discreet Shipping Guarantee
We understand the importance of privacy. All orders are shipped with 100% discreet packaging:
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Plain, unmarked boxes or bags with no product details.
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Neutral sender/return address (no brand or sensitive terms).
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Secure wrapping to ensure no contents are visible.
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Invoices and customs declarations use only general product descriptions.
Tracking Information
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Once your order has shipped, you will receive a confirmation email with a tracking number.
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Tracking updates may take 2–5 days to appear in the system, depending on the carrier.
Lost or Delayed Packages
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We are not responsible for delays caused by customs, natural events, or courier service issues.
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If your package is significantly delayed or lost, please contact us at fondcosplay@gmail.com, and we will assist in resolving the issue.
Contact Us
If you have any questions about shipping or delivery, please contact our support team:
Email: fondcosplay@gmail.com
