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FAQs

1.Why can I no longer find the costume that I found before?

 

If an item has no more available stock and the manufacturer is no longer making it, it is removed from our webpage as available and will no longer show up in searches.

 

2.Can I get a costume with extra length?

 

We have our designers to make a costume with extra length for you. Please email with style number, and we will find further information for you.

 

3.How do I upgrade my shipping?

 

Orders take 24-72 business hours to respond back with a shipping date.

 

4.How to preserve my cosplay costume?

 

General attention
costumees should be stored in a room where the temperature and humidity levels are constant, such as a guest room or spare closet. Never store your costume in the attic or basement where there are extreme changes in temperature and/or humidity. It is best to keep it in a dark (unexposed to sunlight), dry place, folded or rolled in a clean white sheet. Hanging your costume on a hanger is not recommended as it can cause stress to the fabric and create distortion. Do not store your costume in plastic such as a garment bag. Plastic can emit gases that will tend to yellow the fabric. If you decide to remove your costume from the one place to another place, we suggest that cotton gloves should always be worn when handling costumees.

Yellowing
It’s important to note that one of the leading causes of cosplay costume yellowing is the plastic bags that many cosplay keep their costumees in. Most plastics give off damaging fumes that actually promote yellowing. But, even with proper care, some fabrics will yellow more than others and it may be impossible to prevent all yellowing.
Generally, silk fabric yellows more than synthetic fabrics, such as polyester, rayon and acetate. However, nylon, which is a synthetic, has a tendency to yellow more than other synthetic fabrics. costumees that can be wet cleaned have an advantage, in that if they do yellow, they may be able to be whitened for future use with a fabric whitener.
Preserving your costume in an acid-free environment is your best protection against yellowing. Padding your costume with acid-free tissue will help to prevent acid migration. Buffered tissue should be used for costumees made of synthetic fabrics such as polyester, rayon, and acetate. The buffering agents in the buffered tissue gives added protection against acid migration. But buffering agents may damage costumees made of animal proteins such as silk or wool, therefore un-buffered, acid-free tissue is recommended for silk fabrics

Permanent creasing
Flat storage is recommended for textiles and garments when possible. However, because of the size and dimensions of cosplay costumees, it is impractical. Some compromise must be made, either by folding or hanging the costume. To help prevent permanent creasing,(cotton gloves should always be worn when handling preserved costumees) bagged costumees that are hung in a closet are better.

Mildew and mold
Keeping your costume in a breathable environment will protect it best from mildew and mold growth. When fabrics can breathe, the humidity level remains constant around the garment as excess moisture dissipates into the air. But, if moisture condenses inside a box or any container, then the costume is at risk for mildew and mold growth.

Oxidation spots
An oxidation spot can occur when a substance that was not properly cleaned on the costume oxidizes and turns brown. This can happen even if your costume has been cleaned as dry-cleaning solvents do not remove all substances. Spills from clear soda or wine may go unnoticed at the time of the initial cleaning. Unless these spills are pretreated, it is likely they will oxidize over time. Inspecting preserved costumees periodically ensures the costume remains in the best condition. The sooner an oxidized stain is caught, the more likely it will be able to be removed.

Light and dust
Keeping your costume well covered will protect it from the damage caused by light and dust.

 

5.Do you offer costume rent service?

 

Sorry we do not offer costume rent service.

 

6.Can I see the costume in other colors?

 

Unfortunately we are only allowed to send or post pictures provided to us by the manufacturers of the costumees we sell. Not all colors of the costumees are pictured by the manufacturers and therefore all the pictures you see are the only ones we have available. Only thing you can try to do is find another costume by that same company called the same color and it will be the same depending on the fabric.

 

7.What if I want a costume in a color that is not listed?

 

The colors that we list on the product detail page are the only colors which that style costume is produced in. We also show all the pictures we have available, so if the picture is not shown we cannot show you that costume in that color.

 

8.What if my costume is not available?

 

If your costume is not in stock and for some reason we cannot order it , we will notify you and give you other options to choose from, or you can cancel your order. You can provide other of your favorite costume style pictures, and after confirmation, we will reply you as soon as possible.

 

9.How do I use the search option of your site?

 

You can search by color, designer, occasion, costume type, price, or by style number. You can search all those categories at once and even sort by price and popularity once you've filtered your costumees.

 

10.How will my item(s) be shipped?

 

All shipping information is outlined in our shipping page.

 

11.Is the information I send over the Internet safe?

 

All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry's most powerful encryption VeriSign. Any other information given such as email is strictly confidential and will not be used or given to any 3rd party. Please see our Privacy Policy for more information.

 

12.Is this costume available and when will I receive it?

 

Inventory moves very quickly especially during prom season so we are not able to accurately check stock on a particular costume. We are not able to confirm shipping date until the order is placed for a costume. The website is updated with as much information as we have available including if a costume won't be shipping out until a later date.

 

13.Are you an online cosplay store only?

 

Yes, all our business is done online, and we do not operate any retail cosplay store.

 

14.How far in advance should I order a costume before cosplay?

 

Please place your order at your earliest convenience. Normally, placing the order can't be less than 1 month in advance of your cosplay. We also afford you a comfortable time frame to accommodate any alteration if necessary.

 

15.Can I see a swatch of the color I’m interested in before I order?

 

Sorry, due to expensive shipping costs, we do not have swatches available to send out to customers.

 

16.How do I place my order in this website?

 

You can view the catalog in our website. If you find anything you want to buy, please add it to your shopping cart and then go check out.